mbaktoto Privacy Policy
This page describes what we collect when you use mbaktoto and how we keep that data protected. We operate an online gaming and sportsbook platform serving users in supported jurisdictions where local law permits. When you register, deposit funds, or participate in tournaments and live games on mbaktoto, you provide us with personal information. We treat that information as confidential and apply industry-standard encryption and access controls to safeguard it.
Our privacy commitments are straightforward: we collect only what we need to verify your identity, process your payments, and deliver our service. We do not sell your data to third parties, and we do not use your information for marketing purposes beyond account notifications. Your data is encrypted at rest and accessible only to our compliance, support, and payment-processing teams.
This policy covers data collection, use, retention, third-party processors, your rights, and how to contact us with privacy questions. For account security details, see our Terms of UseFor general platform information, see About us
What Data We Collect on mbaktoto
We collect data in three categories: registration data, verification data, and transaction data.
Registration data includes your email address, phone number, username, and password. We use this to create your account and send you notifications about deposits, withdrawals, tournament results, and support responses.
Verification data includes your full name, date of birth, government-issued ID number, ID photograph, proof-of-address document (utility bill or bank statement), and a verification selfie. We collect this during KYC (Know Your Customer) review to comply with anti-money-laundering regulations and to confirm your identity before processing withdrawals. This data is encrypted and stored separately from your account credentials.
Transaction data includes deposit amounts, withdrawal amounts, payment method used, transaction timestamps, and game activity (tournament participation, leaderboard position, gameplay history). We collect this to process payments, settle disputes, and detect fraud.
We do not collect your browsing history, location data, or device identifiers unless you explicitly grant permission.
We do not use cookies to track you across other websites. Our cookies are session-based and used only to keep you logged into mbaktoto.
How We Use Your Data
We use your data for five purposes: account management, payment processing, regulatory compliance, fraud prevention, and customer support.
- Account management: We use your registration data to maintain your account, send login confirmations, and process password resets.
- Payment processing: We share your transaction data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to execute deposits and withdrawals. These processors are contractually bound to protect your data.
- Regulatory compliance: We use your verification data to comply with anti-money-laundering and know-your-customer regulations in the jurisdictions where we operate.
- Fraud prevention: We analyse transaction patterns to detect and prevent fraud, money laundering, and account takeover attempts.
- Customer support: We use your account data to respond to your support queries, investigate disputes, and resolve account issues.
We do not use your data for marketing, profiling, or automated decision-making. We do not sell your data to third parties, and we do not share it with advertisers or data brokers.
Third-Party Processors and Data Transfers
We work with third-party service providers to deliver mbaktoto. These include payment processors, cloud-hosting providers, and compliance-verification vendors. All third-party processors are contractually bound to protect your data and use it only for the purposes we specify.
Our servers may be located outside your jurisdiction. By using mbaktoto, you consent to your data being transferred to and processed in countries where we operate. We apply the same encryption and access controls regardless of server location.
We do not transfer your data to countries with weaker data-protection laws. If we change our data-processing locations, we will notify you via email and update this policy.
Your data on mbaktoto is encrypted at rest, transmitted over secure channels, and accessible only to staff with a legitimate business need.
Data Retention and Deletion
We retain your registration and transaction data for as long as your account is active. After you close your account, we retain verification data (ID, address proof, selfie) for seven years to comply with anti-money-laundering regulations. After seven years, we securely delete all personal data.
If you request deletion of your data before the seven-year retention period ends, we will delete non-regulatory data immediately. Regulatory data (verification documents) will be retained for the full seven-year period as required by law.
You can request data deletion by contacting our support team at any time. We will confirm deletion within 30 days and provide a written record of what was deleted.
Your Rights on mbaktoto
You have the right to access, correct, and delete your personal data. You can update your registration data (email, phone number) directly in account settings. To request access to your verification data or transaction history, contact our support team. We will provide a complete copy of your data within 14 business days.
You have the right to object to data processing for fraud prevention and regulatory compliance. However, if you object, we may not be able to process your withdrawals or maintain your account. You also have the right to lodge a complaint with your local data-protection authority if you believe we have mishandled your data.
Cookies and Tracking
We use session cookies to keep you logged into mbaktoto. These cookies expire when you close your browser or after subject to verification of inactivity. We do not use persistent cookies or third-party tracking pixels. We do not track your activity across other websites.
You can disable cookies in your browser settings, but this may prevent you from logging into mbaktoto. We do not use cookies to collect sensitive data like passwords or payment details.
Contact Us About Privacy
If you have questions about our privacy practices, want to request access to your data, or wish to file a complaint, contact our support team. We operate 10am–10pm Jakarta time, seven days a week. You can reach us via live chat, email, or phone. We will respond to privacy requests within 14 business days.
Our support team serves users across Jakarta, Surabaya, Bandung, Medan, and Semarang. We provide English-language assistance and can escalate complex privacy matters to our compliance officer if needed.
We review this privacy policy annually and update it to reflect changes in our data practices or applicable law. We will notify you of material changes via email. Your continued use of mbaktoto after changes are published constitutes acceptance of the updated policy.